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Privacy Policy

Last updated: October 15, 2024

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our CRM Skills mobile application (referred to as "Application") and our website and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the Application and the website (together referred to as "Service"). By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words with capitalized initial letters have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for you to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
  • Application refers to CRM Skills, the software program provided by the Company.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to LINE Business Automation SL, Carrer d'Alaba 143, 1-2, Spain.
  • Country refers to Spain.
  • Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Application.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company.
  • Third-party Social Media Service refers to any website or social network website through which a User can log in or create an account to use the Service.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.

Information from Third-Party Social Media Services

The Company allows you to create an account and log in to use the Service through the following Third-party Social Media Services:

  • Google

If you decide to register through or otherwise grant us access to a Third-Party Social Media Service, we may collect personal data that is already associated with your Third-Party Social Media Service's account, such as your name, your email address, your activities, or your contact list associated with that account.

You may also have the option of sharing additional information with the Company through your Third-Party Social Media Service's account. If you choose to provide such information and personal data, during registration or otherwise, you are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Use of Your Personal Data

The Company may use personal data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
  • For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with us through the Service.
  • To contact You: to contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as mobile application push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including security updates.
  • To provide You with news and special offers: general information about other goods, services, and events which we offer, unless you have opted not to receive such information.
  • To manage Your requests: to attend and manage your requests to us.
  • For business transfers: we may use your information to evaluate or conduct a merger, divestiture, restructuring, or other sale or transfer of some or all of our assets.
  • For other purposes: we may use your information for data analysis, identifying usage trends, determining the effectiveness of promotional campaigns, and to evaluate and improve our Service, products, services, marketing, and your experience.

Retention of Your Personal Data

We will retain your personal data only for as long as is necessary for the purposes for which it was collected, including to comply with legal obligations. If you request the deletion of your personal data, we will delete your data unless we are legally required to retain it or have legitimate business reasons to do so. We may also retain and use anonymized data for research or statistical purposes after your data has been erased.

International Data Transfers

We may transfer your personal data to, and process it in, countries other than your own, including countries outside the European Economic Area (EEA). These countries may not provide the same level of data protection as your home jurisdiction. However, we take steps to ensure that any such data transfers comply with data protection laws, including implementing standard contractual clauses where applicable or other appropriate safeguards to protect your privacy.

Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR) concerning your personal data:

  • Right to Access
  • Right to Rectification
  • Right to Erasure
  • Right to Restriction of Processing
  • Right to Data Portability
  • Right to Object to Processing
  • Right to Withdraw Consent
  • Right to Information About Automated Decision Making

To exercise these rights, contact us at sales@line-corp.net. You may be required to verify your identity before we can process your request. You also have the right to lodge a complaint with your local data protection authority.

Your Rights Under the California Consumer Privacy Act (CCPA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, including the categories of personal information we collect, the purposes for collecting it, and whether we sell or share your information.
  • Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions (such as data needed to complete transactions or for legal obligations).
  • Right to Opt-Out of Sale: If we sell your personal information, you have the right to opt out of the sale of your data.
  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your CCPA rights.

To exercise these rights, you can contact us at sales@line-corp.net. We may require you to verify your identity before processing your request. We do not sell personal information to third parties.

Your Rights Under the Virginia Consumer Data Protection Act (VCDPA)

If you are a resident of Virginia, you have the following rights under the Virginia Consumer Data Protection Act (VCDPA):

  • Right to Access: You have the right to confirm whether or not we are processing your personal data and to access your data.
  • Right to Correct: You have the right to correct inaccurate personal information we hold about you.
  • Right to Delete: You may request the deletion of personal data provided by or obtained about you.
  • Right to Data Portability: You may request that your personal data be provided in a portable format, where technically feasible.
  • Right to Opt-Out: You may opt out of the processing of your personal data for targeted advertising or profiling in furtherance of decisions that produce legal effects concerning you.

To exercise your rights, you can contact us at sales@line-corp.net.

Your Privacy Rights Under U.S. State Laws

Depending on the state in which you reside, you may have additional rights under state-specific privacy laws, such as the California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), and other emerging U.S. state data privacy laws. These rights may include:

  • The right to access the personal information we collect about you.
  • The right to correct or delete your personal information.
  • The right to opt out of the sale of your personal data or its use for targeted advertising.

To exercise these rights, you may contact us at sales@line-corp.net.

User Authentication via Firebase

We use Firebase Authentication to manage user sign-ins and account security. Firebase Authentication collects information such as your email address, IP address, and device information to help maintain security. Firebase’s use of this data is governed by Google's Privacy Policy.

Advertising via Google AdMob

Our app uses Google AdMob to serve ads to users. AdMob may collect data such as your device’s advertising ID, IP address, and information about your interaction with ads. AdMob may share this information with third parties. Their use of the data is governed by Google’s Privacy Policy. You can manage ad preferences in your mobile device settings:

  • For Android: Go to Settings > Google > Ads > Opt out of Ads Personalization.
  • For iOS: Go to Settings > Privacy > Advertising > Limit Ad Tracking.

User Data Storage

We store certain user data, such as progress made within the app, full name, profile image, and email, on our backend servers. This data is essential for maintaining user profiles, tracking progress, and providing a personalized experience. You can request to access or delete your data by contacting us at sales@line-corp.net.

Local Data Storage

We use a local database (Kotlin Database) on your device to store information about your level completions and progress. This data helps to provide a seamless user experience and offline access. This locally stored data is not shared with any third party unless you choose to back it up or synchronize it via cloud services.

Security of Your Personal Data

The security of your personal data is important to us, and we implement commercially reasonable measures to protect it. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our Service does not knowingly collect personal information from anyone under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under 13, we will delete it immediately.

We comply with the Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under the age of 13 without parental consent.

AI Assistant Powered by OpenAI GPT

Our AI Assistant, available through the CRM Skills application, is powered by OpenAI’s GPT model. When you interact with the AI Assistant, the following information may be collected and processed:

  • User Inputs: The questions or text you provide to the AI Assistant for generating responses.
  • Usage Data: Information about how you interact with the AI Assistant, including session logs, timestamps, and related activity metrics.

This data is used solely to generate relevant responses and improve the accuracy and quality of the assistant's performance. We do not retain personal information or specific user inputs beyond what is necessary to deliver the service or for analytics to improve the user experience.

The AI Assistant processes user inputs in real-time and may share your inputs with OpenAI's servers for generating responses. OpenAI’s privacy policy governs their use and protection of any data processed through their GPT model. We take commercially reasonable steps to ensure that all data processed by the AI Assistant is secure and that your privacy is protected in line with applicable laws.

You can contact us if you have concerns about how your data is being processed through the AI Assistant, or if you wish to request the deletion of any data associated with your interactions with the assistant.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and via email or a prominent notice within the Service. Changes to this Privacy Policy are effective when they are posted.

Contact Us

If you have any questions about this Privacy Policy, you can contact us: